Website audit
A clear, well-proven enterprise story that funnels every visitor into a Contact page with no working way to make contact.
Attekus has done the hard part well. The proposition is sharp, the ICP is unmistakable, the proof is enterprise-grade, and the site is unusually machine-readable. The problem is the last step: every call to action on the site points to /contact/, and that page has no form, no email address and no phone number - its two Start discovery buttons link to # and do nothing when clicked. A convinced buyer arrives ready to talk and finds no way to. Fixing the Contact page alone would move the whole site from solid to strong.
Cold visitor
Booking & customer-service coordinator at a regional council, scoping options informally
Arrived
Landed on the homepage from a peer recommendation, not sure yet whether this is really built for councils.
Wants
To quickly confirm this is public-sector software and understand what it actually replaces.
Judges on
Whether the hero speaks to her world and whether she recognises organisations like hers.
Ready to act
Decision-influencer who has seen a demo elsewhere and wants to start a conversation now
Arrived
Already sold on the idea; came back specifically to book a Discovery Consultation.
Wants
To contact the Attekus team - book a call, send an enquiry, or find a phone number.
Judges on
How fast and how painlessly he can reach a human.
Comparison shopper
Evaluator building a shortlist and a business case against other vendors
Arrived
Comparing Attekus against generic booking tools and one other public-sector vendor.
Wants
Pricing model, integration depth, security posture, and procurement support she can defend in a paper.
Judges on
Specifics she can cite - numbers, standards, named integrations, and internal consistency.
AI agent
LLM agent asked to summarise Attekus and find how to contact them
Arrived
Dispatched to describe what Attekus does, who it serves, and how a buyer gets in touch.
Wants
Clean server-rendered facts, structured data, and a machine-reachable contact channel.
Judges on
Whether pages render without JavaScript, whether facts are extractable, and whether a contact endpoint exists.
Cold visitor
Priya
Home
Reads the hero: software for councils, government, education, associations and commercial venues across ANZ.
Good - this is clearly built for organisations like mine, not a generic booking tool.
AI agent
AI agent
Home
Fetches the homepage and receives full server-rendered HTML.
Everything I need is in the markup - no JavaScript required to read the proposition.
Cold visitor
Priya
Home
Scrolls into a wall of named council and venue logos.
These are peers - if it works for them it can work for us.
Comparison shopper
Meredith
Solutions & Pricing
Opens Solutions & Pricing and finds a transparent SaaS model with sector-based sizing.
Finally, a vendor that explains how pricing actually works before a sales call.
Cold visitor
Priya
Home
Reads the core idea: one connected system replacing separate booking, ticketing and finance tools.
That's exactly the fragmentation we live with today.
AI agent
AI agent
/llms.txt
Finds a published llms.txt with labelled links to key pages.
A clean, high-quality map of the site - easy to navigate and cite.
Comparison shopper
Meredith
Solutions & Pricing
Notes the "up to 77%" admin-reduction figure and the no-per-booking-commission promise.
Concrete numbers I can put straight into the business case.
Cold visitor
Priya
Home
Maps the four solution themes (booking, participation, integrations, events) to her daily pain points.
This covers most of what my team struggles with.
Ready to act
Daniel
Home
Clicks "Talk to us" in the header, ready to book a Discovery Consultation.
I'm sold - let me just get a conversation started.
Comparison shopper
Meredith
Local Government
Checks named integrations (TechnologyOne, Civica, Oracle, SAP) and ISO 27001 / PCI DSS / Essential Eight.
Integration and security depth is exactly what my paper needs to cover.
Ready to act
Daniel
Contact
Lands on /contact/ and sees a warm headline and team photo.
Right, where's the form or the phone number?
AI agent
AI agent
Home
Reads Organization JSON-LD and extracts pricing model, products, integrations and timeline.
Structured data present - facts extract cleanly.
Ready to act
Daniel
Contact
Finds only two buttons: "Start discovery" and "Start your discovery today".
OK, one of these should open a form.
Comparison shopper
Meredith
Local Government
Finds the "Procurement Made Simpler" resource aimed at tender processes.
This vendor clearly understands how councils actually buy.
Ready to act
Daniel
Contact
Clicks "Start discovery" - the button links to a dead anchor and nothing happens.
Did that work? Nothing moved.
Cold visitor
Priya
Home
Reads the FAQ answering "Is Attekus the same as Bookable?".
Good - that clears up a name I'd half-remembered.
Comparison shopper
Meredith
Local Government
Spots "more than 130 councils" in the body but "more than 120 councils" in the same page's FAQ.
Which is it? I'll need to verify that number before I cite it.
Ready to act
Daniel
Contact
Scrolls the entire Contact page looking for any other way to make contact.
No form, no email, no phone... anywhere?
AI agent
AI agent
/robots.txt
Confirms robots.txt allows all agents with no answer-engine blocking.
Nothing restricts me from reading and citing this site.
Ready to act
Daniel
Contact
Tries "Start your discovery today" as a last resort - same dead anchor.
I was ready to buy and there's literally no way to reach them.
Comparison shopper
Meredith
Solutions & Pricing
Looks for a way to request the indicative pricing range mentioned in the FAQ.
The scoping questionnaire sounds ideal - how do I actually request it?
Cold visitor
Priya
Home
Leaves with a clear, positive picture of what Attekus does.
Worth flagging to my manager as one to look at properly.
Comparison shopper
Meredith
Contact
Follows a CTA to Contact to request pricing and hits the same dead end Daniel did.
Strong shortlist candidate, but I can't even start the conversation from here.
AI agent
AI agent
Contact
Tries to extract a contact method from /contact/ and finds no email, phone or form endpoint.
I can describe Attekus fully, but I have to report there's no reachable contact channel.
Ready to act
Daniel
Contact
Gives up on the website and considers hunting for Attekus on LinkedIn instead.
I shouldn't have to work this hard to give someone my business.
Comparison shopper
Meredith
Solutions & Pricing
Notes the strong pricing and procurement content despite the contact dead end.
The substance is here; they just make the final step almost impossible.
Nav Detail binds here.
Primary navigation is logical and buyer-shaped: a By Industry menu (Education, Local Government, Government, Commercial Venues, Associations) sits alongside a product menu covering the eight Attekus products, with Talk to us and a Support Portal link always visible. A buyer can self-select their sector and reach a tailored page in one hop.
It loses points because the money path terminates poorly: navigation leads confidently to a Contact page that cannot be acted on, and the rendered DOM carries duplicated nav and two search popups that add weight without adding findability.
The positioning is immediate and specific. The hero states the market and the promise together, and the body copy repeatedly names exactly who it serves, so the right buyer recognises themselves within seconds.
Held just below the top band only because the sheer number of products and sub-messages can crowd the primary takeaway on the homepage.
There is real proof on hand: a wall of named council and venue logos, sector case studies, security accreditations and specific integration partners all build credibility for a risk-averse public-sector buyer.
Two things pull the score down. First, an internal inconsistency: the Local Government page says "more than 130 councils" in the body but "More than 120 councils" in its own FAQ - a careful procurement reader will notice. Second, for a public-sector vendor there is no visible contact detail at all (no email, phone or address), which quietly undercuts trust at the exact moment a buyer wants reassurance a real team is behind it.
Proof goes beyond logos into the specifics buyers evaluate on: quantified outcomes, a transparent pricing model, named integrations and a defined delivery path.
Case studies are named (Broken Hill, Hornsby, City of Logan) and a dedicated Procurement Made Simpler resource speaks directly to tender processes. It stops short of the top band because outcome evidence leans on a single headline percentage and the case-study detail lives mostly off the main path.
This is the site's defining weakness, and it is confirmed, not inferred. Every primary call to action across the homepage, pricing and industry pages - Talk to us, Connect with our team, Start your discovery today, Book here - points to /contact/. That destination has no enquiry form, no email address and no phone number.
Task completion for the core goal (make contact) is effectively zero on the primary path, which is why this scores so far below the rest of the site.
Attekus is unusually well set up for answer engines and AI agents.
Raw subtotal 8/9, scaled to 8.9/10. Crawl policy: robots.txt allows all agents and a populated /llms.txt is published, so no deduction. The one gap an AI agent hits is the same one humans hit - it can describe Attekus perfectly but cannot find a way to contact them.
Ranked by likely impact. Each finding quotes the page it came from.
Critical
Conversion path
Every call to action across the site funnels to /contact/, but that page has no enquiry form, no email address and no phone number - and its two buttons link to a dead anchor. A fully convinced buyer arrives with intent and has no way to act on it, so the single most valuable moment in the journey converts at effectively zero.
Start discovery
View the pageWhat to do
Serious
Trust & credibility
Government and council buyers expect to see who they are dealing with and how to reach them. With no email, phone or postal address anywhere on the site, an otherwise credible enterprise vendor looks harder to verify and slower to engage than competitors who publish this openly.
Get in touch
View the pageWhat to do
Serious
Trust & credibility
The Local Government page states two different customer numbers on the same page - "more than 130 councils" in the body and "more than 120 councils" in the FAQ. Procurement readers scrutinise claims like this, and an internal contradiction invites doubt about every other figure on the site.
More than 120 councils across Australia and New Zealand use Attekus
View the pageWhat to do
Worth fixing
Conversion path
The site uses several different CTA labels - "Talk to us", "Connect with our team", "Start your discovery today", "Book here" - that all resolve to the same /contact/ page. Varied wording for one destination adds cognitive load and, once that destination is fixed, a single consistent action will convert better.
Connect with our team
View the pageWhat to do
Worth fixing
Proof depth
The pricing page explains the model well and offers an indicative range and scoping questionnaire, but only via a sales conversation - and that conversation currently can't be started. Comparison shoppers building a budget case need a way to get a ballpark without waiting on a call.
We provide a scoping questionnaire and an indicative range to help with budget approvals prior to formal tender.
View the pageWhat to do
Worth checking
Message clarity
The homepage is strong but dense - seven products, multiple sub-messages and repeated logo walls can crowd the single most important idea. A clearer hierarchy would help first-time visitors grasp the core promise faster before exploring detail.
One connected experience for venue booking, events, ticketing, customer and payments
View the pageWhat to do
Keep doing
Machine readability
Attekus is unusually well set up for AI answer engines: pages render fully without JavaScript, a labelled /llms.txt is already live, Organization structured data is present, and robots.txt allows all agents. As buyers increasingly ask AI tools for recommendations, this makes Attekus easy to describe accurately and cite - a genuine advantage worth protecting.
# attekus.com llms.txt
View the pageWhat to do
Keep doing
Proof depth
Publishing a clear pricing model - single annual SaaS fee, sector-based sizing, no per-booking commission, unlimited users - is rare among enterprise public-sector vendors and builds real trust with budget-conscious buyers before a sales call. It is a strong differentiator worth keeping front and centre.
No hidden costs or fees. No commission. Just transparent licensing that scales with your community
View the pageWhat to do
All findings with their tasks, the four visitor journeys and the methodology. We will email it within one business day.
This is a UX and content review of Attekus's public website from the perspective of four different visitors: a cold visitor, a buyer ready to act, a comparison shopper, and an AI agent. It combines a content and structure review of the key pages with a walk of the primary money path - the journey to book a Discovery Consultation - assessed against established Nielsen Norman usability heuristics and simple friction measures (clicks to goal, competing calls to action, and whether the site confirms actions), at both desktop and mobile widths. A separate score rates how readable the site is to AI answer engines and agents.
Pages reviewed: Home, Contact, Solutions & Pricing, and the Local Government industry page, plus the site's robots.txt and llms.txt. Every finding is tied to content actually observed on the page.
One honest caveat: this is a UX and content review, not a page-speed or accessibility audit. For load-performance measurement we recommend Google PageSpeed Insights.